What Information We Collect and Why
When you open an account with us, we collect your name, email address, phone number, and payment identifiers — for example, your DANA wallet ID or OVO account number — solely to process transactions and verify your identity. We also log device data such as browser
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type, IP address, and session timestamps to detect unusual login activity. For GoPay and QRIS payments, transaction reference numbers are stored to resolve any dispute you raise with our support team. We do not collect payment card numbers directly; those are handled by our payment processor.
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Data collected for identity verification is retained for the period required by applicable regulation, and what we store depends on local law. You can request a full copy of your stored data at any time through the contact steps in the Support section below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.